Al Allam Cleaning Maid Service respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our mobile application and related services.

By using our mobile application, you agree to the practices described in this Privacy Policy.

1. Information We Collect

• Personal details such as name, phone number, email address, and service address
• Booking and service-related information
• Location data during active bookings (with your permission)
• Payment transaction status (processed via secure third-party gateways)
• Device and app usage information for performance and security
• Notification preferences

2. Purpose of Information Collection

• To provide and manage maid-booking services
• To assign nearby maids and track active services
• To process payments and refunds securely
• To send booking confirmations and service updates
• To comply with legal and regulatory obligations

3. Location & Background Tracking

Our mobile application collects location data only with your explicit permission. Location access is used solely during an active booking to assign the nearest available maid, track service progress, and ensure service safety.

Background location is collected only while a service is in progress and stops automatically once the booking is completed. Location data is never used for advertising or marketing purposes.

You may disable location access at any time through your device settings, although some features may not function correctly.

4. Payment Information

We use secure third-party payment gateways to process payments. We do not store or have access to your full card or banking details. All transactions are encrypted and handled according to industry security standards.

5. Notifications

• Booking confirmations and updates
• Maid arrival and service status notifications
• Payment status updates
• Important app or policy-related announcements

You can manage or disable notifications at any time through your device settings.

6. Data Retention

• Account data is retained until you request deletion
• Booking records are retained for up to 3 years
• Payment records are retained as required by law
• Location data is deleted within 30 days after service completion

7. Data Protection & Security

We use appropriate technical and organizational security measures to protect your personal information against unauthorized access, misuse, loss, or disclosure.

8. Sharing of Information

• Assigned maids (only necessary booking details)
• Authorized service providers such as payment processors
• Legal authorities when required by law

We do not sell, rent, or trade your personal information.

9. Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children.

10. Your Rights & Data Deletion

You may request access, correction, or deletion of your personal data at any time. Account and data deletion requests can be made by contacting us using the details below. Requests are processed within 30 days.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected by updating the “Last Updated” date on this page.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us:

Al Allam Cleaning Maid Service
Email: info@alallamcleaning.com
Website: www.alallamcleaning.com